Fusion Goal (“we”, “our”, or “us”) is committed to protecting the privacy and personal information of our customers and website visitors. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe when you visit fusiongoal.com or use our services.

By using our website or contacting us for services, you agree to the practices described in this policy.

Information We Collect

We collect information in the following ways:

Information You Provide Directly:

• Full name and contact number
• Email address
• Physical address or location (for site visits and service delivery)
• Service requirements and enquiry details submitted via our contact or quote forms
• Messages or correspondence sent to us by phone, email, or social media

Information Collected Automatically:

• Browser type and version
• Device type and operating system
• IP address and approximate geographic location
• Pages visited, time spent on the site, and referring URLs
• Cookies and similar tracking technologies (see Section 6)

How We Use Your Information

We use the information we collect to:

• Respond to your service enquiries and provide accurate quotes
• Schedule and deliver our home and commercial services (AC repair, plumbing, curtains, flooring, etc.)
• Send you booking confirmations, service updates, and follow-up communications
• Improve our website, content, and service offerings
• Process payments and maintain billing records
• Send promotional messages or special offers (only with your consent)
• Comply with legal and regulatory obligations in Qatar

How We Share Your Information

Fusion Goal does not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:

• Service Partners: Trusted technicians or sub-contractors involved in fulfilling your service request, who are bound by confidentiality obligations
• Technology Providers: Third-party platforms such as our website host, email service, or CRM tools — only to the extent necessary to operate our business
• Legal Compliance: When required by Qatari law, court order, or governmental authority
• Business Transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including providing ongoing services and complying with our legal obligations. When information is no longer needed, we securely delete or anonymise it.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These include:

• Secure HTTPS encryption on our website
• Restricted access to personal data within our organisation
• Regular review of data handling practices

While we strive to protect your data, no method of internet transmission is 100% secure. We encourage you to contact us immediately at fusiongoal247@gmail.com if you suspect any unauthorised use of your information.

Cookies

Our website uses cookies — small text files stored on your device — to enhance your browsing experience. Cookies help us:

• Remember your preferences and settings
• Analyse website traffic and usage patterns (via tools such as Google Analytics)
• Improve site performance and functionality

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of some parts of our website.

Third-Party Links

Our website may contain links to third-party websites such as our Facebook, Instagram, and LinkedIn pages. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our services are intended for adults and businesses. We do not knowingly collect personal information from children under the age of 18. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data, subject to legal obligations
• Opt out of receiving marketing communications at any time
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.